- Q: Why should I choose HerbChina2000.com?
A: Because your health is a big deal. Quality is the most important among your concerns.
Since 2000 when we started, we have been devoting ourselves to offer the genuine proven Chinese herbal remedies. The list below are to give you an idea of why you can get the herbal remedy best for you from here with us.
Authoritative Oriented Recipes: All these well chosen herbal combinations source from experienced and authoritative experts, and have been most commonly recognized by the practitioners in this field. When you choose a herbal remedy there are two important things among your concerns: a good recipe and a correct way to cook it. A good recipe is half the good results.
Custom-made with Unique Technology: When you order a herbal remedy at this website you can figure out your symptoms by using our online questionnaire system. In this way a basic herbal recipe could be customized and optimized by adding or removing some herbs to address the individual symptoms exactly. Chinese herbs should not be used in form of standard industrial products manufactured in bulk to cope with all body issues. Only custom-made is the traditional and professional way to use Chinese herbs. All the herbal remedies available at this website are purposed to be custom-made on each single order base. With our unique technology called Low-temperature Concentration the active ingredients of herbs could be survival as much as possible while being concentrated. Eevery 8 ml of the extracts, as one dose, might equal to about 50 grams of raw herbs.
Safe and Side Effect Free: All these herbs have been being used in China for thousands of years, and have been proven to be safe. In fact most Chinese herbs are tonics without side effects. What important is that experienced practitioners should know how to use herbs to avoid possible side effects.
Easy-to-Take Dosage Form: You do NOT need to cook these herbs at all. We get everything ready for you. The herbal remedy comes with the preparation in an easy-to-take dosage form, typically an oral dosage form namely Liquid Herbal Extracts created on a single order base. If necessary other dosage forms, such as pills, capsules, tablets, powder, tea bag, agar gel, rinse, lotion, spray, tincture, liniment, ointment, suppositories, etc., might be used depending on how to use the herbs correctly. And herbal remedy kit, consisting of two different herbal formulae typically one for oral administration and another for external use, is often used for the skin conditions
- Q: How do I know that you are a legitimate business?
A: We are a real US company incorporated in Carson City, Nevada. Our main business is selling Chinese herbal products online over the internet. We have been in this business since 2000 and have satisfied many customers all over the world. HerbChina2000.com has been online since 1999 and is constantly expanding. Our online store has been running very successfully and is rapidly growing as well.
Our website security is provided by Comodo Positive SSL. Comodo is a leading global provider of Identity and Trust Assurance services on the Internet. Credit card transactions for our online store are handled by a third-party financial institution LinkPoint, a large, safe and reliable credit card processing vendor. We bank with Bank of America.
We display our Corporate Charter and our contact details. We do not disclose our phone number due to that our service is totally web based and we do not accept orders by phone. Why? There is a detailed explanation in the answer to another question "Can I order by phone?" below. If you are still in doubt, you may send us an enquiry, we will be happy to answer any questions you may have.
- Q: Do you have any branch store or selling agent?
A: No, HerbChina2000.com has no branch store or selling agent. The only way to get our herbal remedies is to order online from this website. We do have many affiliates but what they do is just direct visitors to our website. This website is the ONLY place to order our herbal remedies.
To make sure you are accessing the right website just look at the URL address line of your Internet browser. The first characters of the address line should be "http//www.herbchina2000.com." When you Checkout for your order by accessing our secure server, the first characters of the address line will change from "http//www.herbchina2000.com" to "https//www.herbchina2000.com."
- Q: How do you protect my privacy?
A: We at HerbChina2000.com recognize your right to confidentiality and are committed to protecting your privacy. Click on our Privacy Policy link for details.
- Q: How do you keep my credit card and personal data secure?
A: Shopping with HerbChina2000.com is absolutely safe, so you never have to worry about credit card safety when you are shopping at our website. We guarantee that each purchase you make is protected and safe. Click on our Privacy Policy link for details.
- Q: What are your shipping rates & options? What countries do you ship to?
A: We charge a single flat fee for each shipment, depending upon the shipping method that you choose. Click on our Shipping Policy link for details.
We ship worldwide and P. O. Box, including military address.
- Q: What is your return policy and guarantee?
A: Your purchase is guaranteed. You may return your items according to our Return Policy. Click on the link for details.
- Q: Why do I need to create an account when I want to place an order?
A: As soon as you purchase by creating an account you are automatically registered into our Customer Loyalty Program for a discount to anything you might purchase from this website next time. Further more, having an account lets you:
- Check out faster in just two steps on future visits.
- Save multiple shipping locations in your personal address book.
- Check your order status online.
- Access your order history.
- Save items to a wish list.
- Q: Do you offer any discount or commissions?
A: We do show our appreciation in the forms of Customer Discount Loyalty Program and Affiliate Program. Click on the links for details.
- Q: Can I order by phone?
A: We do not accept orders by phone. HerbChina2000.com is designed around a secure online shopping and checkout process that will ensure your information is safe. It will also give you ample opportunity to carefully review your order before it is placed.
Further, more important is that when you order a herbal remedy at this website you can figure out your symptoms by using our online questionnaire system. In this way a basic herbal recipe could be customized and optimized by adding or removing some herbs to address the individual symptoms exactly. This questionnaire information is very important and really helpful, and need to be collected online from our website.
If you are having trouble checking out online, we will be happy to help you through the online ordering process. We'll guide you step-by-step and answer any questions you may have to make sure your order is completed correctly. Our service is totally web based. For quick response and best service please contact us by e-mail.
- Q: How to pay for my order?
A: The easiest way is to pay online through our secure checkout system, using your credit or debit card. We accept most major credit and debit cards including Visa, Visa Check Card, MasterCard, MasterMoney Card, EuroCard, Discover.
Shopping with HerbChina2000.com is absolutely safe, so you never have to worry about credit card safety when you are shopping at our website. We guarantee that each purchase you make is protected and safe. Click on our Privacy Policy link for details.
If you do not have any credit card, you can choose another payment option - Check/Money Order/Bank Draft/Wire Transfer/Deposit, to complete your order online from our website. After you complete your order process, you will receive an email with our bank information and a detailed instruction on how to pay for your order. Your order will not ship until we receive payment. For prompt shipping do NOT select Check/Money Order/Bank Draft as your payment method.
- Q: How can I find herbal remedies in this website?
A: All herbal remedies have been categorized under Contents By System by body functions, and Index A - Z by all synonyms of the related diseases. From above drop-down menu under Remedies, you can select to Quick Search herbal remedies by the name or abbreviation of the related diseases.
If you cannot find what you are looking for, we might be of help. Just Send An Enquiry to our information team.
- Q: What is the minimum and maximum amount I can order at one time?
A: We have no limits to how much you can order. All our herbal remedies are designed and priced for an average duration varying from 1 month to 4 months to take for an effect recommended for most individuals with different responses.
- Q: How can I find out the status of my order?
A: Once you place an order from HerbChina2000.com, your custom-made products will be created and shipped within 3-4 working days. We send your items out to you immediately when we get them ready. We want you to have it as soon as possible. Order paying by Check/Money Order/Bank Draft/Wire Transfer/Deposit will NOT ship until we receive payment.
When your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival online. For some destination countries shipment is trackable not online but offline.
If you have a customer account with us you can log into your account to check the status of your order. If you would like you can also send us an enquiry with your name and order number by e-mail.
- Q: How long do I have to wait before my orders arrive?
A: Usually, you should receive your herbal remedies within 1-2 weeks depending upon the shipping method that you choose. If you order items from us from outside the United States, the delivery time could be longer depending on where you live. Click on our Shipping Policy link for details.
- Q: Do I need to cook anything? What does my order come with?
A: No cooking required! We get everything ready for you. The herbal remedy comes with the preparation in an easy-to-take dosage form, typically an oral dosage form namely Liquid Herbal Extracts created on a single order base. If necessary other dosage forms, such as pills, capsules, tablets, powder, tea bag, agar gel, rinse, lotion, spray, tincture, liniment, ointment, suppositories, etc., might be used depending on how to use the herbs correctly. And herbal remedy kit, consisting of two different herbal formulae typically one for oral administration and another for external use, is often used for the skin conditions.
- Q: How to store and use your herbal formula like Liquid Herbal Extracts? Is there any guide available?
A: Yes, please follow the directions on the bottle label.
Although the permissible storage life is 8 months at room temperature we do suggest to store the Liquid Herbal Extracts in a refrigerator at 2 - 8 ℃ (36 – 46 ℉). It is always advisable to store herbal formulae at a cool temperature. Do not freeze.
Liquid Herbal Extracts is for oral administration only.
For adults take orally 8 ml twice a day about half an hour before food, or after food if digestion is weak. It is advisable to mix the 8 ml cold liquid with a cup of warm water in order to dilute its taste and enhance its effect. Exceeding the suggested daily intake is not recommended. We provide free measuring cups.
- Q: How can i improve the taste of herbs?
A: Some herbs may have a bitter taste. It is advisable to mix the 8 ml liquid herbal extracts with a cup of warm water in order to dilute its taste. To improve the taste further more, honey could be added.
- Q: When is the best time to take the herbs and can they be taken with, before or after food?
A: The best time to take the herbal remedies is about half an hour before food. If digestion is weak, about half an hour after food. If you have forgotten just take them anytime.
- Q: Can I take several herbal remedies together?
A: Generally we do not recommend you to take different herbal remedies together. It is advisable to take them at different time intervals; e.g. one before a meal and one after a meal.
- Q: Are your herbal remedies safe to take with pharmaceutical medication?
A: We cannot simply say yes or no but we advise that you take them at least four hours apart from each other.
- Q: Do your herbal remedies have any side effects?
A: There are no general side effects associated with our remedies but idiosyncratic reactions are always possible. If you take a remedy and felt anything strange please send us an enquiry.
- Q: How long do I need to take the remedies for? How long does it take for the remedy to have an effect?
A: This depends on many factors such as how long you have had a problem and what the problem is. All our herbal remedies are designed and priced for an average duration varying from 1 month to 4 months to take for an effect recommended for most individuals with different responses.
- Q: Why the herb ingredients listed on the bottle I received have some difference from what you list on your website?
A: Chinese herbs are often used in combinations when combating an illness. Some of the most frequently used herbs are listed
at our website. Those nine herbs were picked up from different herbal combinations and are not meant to form a recipe. The most powerful feature of Traditional Chinese Medicine is that it allows you to easily combine multiple ingredients to form a recipe to suit the specific need of individual. What you buy from HerbChina2000.com is a custom-made product created on a single order base. The final herbal combination is determined according to your individual symptoms.
- Q: Are there any animal products in your remedies? I am a strict vegetarian, can I take your herbal remedies?
A: Yes, no problem. When you place an order online from our website, you will have chances to indicate that you are a vegetarian. We do respect your vegetarian lifestyle and we can create a whole vegetarian herbal formula from start to finish. We use full herbal ingredients including the agar which is a plant NOT a gelatin derived from animal parts. You never need to worry about that.
- Q: Is there someone I can contact if I still have questions or need additional assistance?
A: Absolutely, please send us an enquiry by e-mail for quick response and best service.
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